Wrong size, changed your mind, or something's gone wrong with the shirt. Here's how each one works.
Reserving a shirt costs nothing and commits you to nothing. There's no payment, so there's nothing to cancel — if you change your mind before pre-orders close on Thursday 12 November, just ignore the email when it comes, or tell us and we'll take you off the list.
If the run doesn't reach 50 shirts we won't print it, and we'll email you to say so. Again, nothing to refund, because nothing was charged.
Everything below applies once shirts have shipped and you've paid for one.
You've got 30 days from the day your order arrives to send a shirt back for a refund or an exchange. We just need it unworn, unwashed, and still with its tags on, in a condition we could sell it in again.
For change-of-mind returns you cover the postage back to us. If you're swapping for a different size, we'll cover the postage to send the new one out.
If a shirt turns up faulty, damaged, or not what you ordered, that's on us. We'll cover postage both ways, and you choose a refund, a replacement or a repair.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. The 30-day window above is on top of them, not instead of them.
Hang onto your tracking number. Until the parcel reaches us, it's still your responsibility, and tracking is the only way to sort it out if it goes astray.
Once the shirt lands back with us we'll check it over and process the refund within three business days. It goes back to the card or account you paid with. Your bank usually takes another few days on top of that.
Refunds cover what you paid for the shirt. Original postage is only refunded where the return is because of a fault or our mistake.
Easiest way to swap sizes is to tell us when you email. If the size you want is in stock we'll put it aside while your return is in the post. If it's sold out we'll refund you instead rather than leave you waiting.
If your order hasn't turned up, arrived damaged, or you're just not sure where you stand, email diywiserofficial@gmail.com and we'll sort it.
Last updated 25 October 2026.